FAQ

In order to grant the best experience to our guests, all Thermal Area experiences are available by appointment only.
Access to the MSC Aurea Spa is only permitted for guests over the age of 18. Click here to discover the details.
Pregnant guests are not allowed to use any heat treatments within the Thermal Area.

MSC ensures sure that the temperature inside our ships is pleasantly regulated taking into account the weather conditions. The temperature in your cabin can be easily regulated using the thermostat.

Guests who lose items on board should refer to the Reception or Guest Services to see if their belongings have been handed in.

Onboard bar purchases will incur a gratuity, automatically added to all purchases: 15% gratuity on European, Emirates, South Caribbean, Red Sea, South America (Brazil and Argentine) and Far East itineraries, and 18% gratuity on North America itineraries.

For the safety and enjoyment of all guests, some restrictions may apply to the use of certain onboard attractions. These may include age, height or weight depending on the activity.

We kindly encourage all guests to review the specific guidelines available on board and to follow any instructions provided by our staff.

In line with global standards, smoking areas on board are fewer than non-smoking areas and are indicated by signage and ashtrays. Smoking is forbidden in all indoor areas, with the sole exception of the casinos, during opening hours for Guests who are seated and playing.

Smoking (including e-cigarettes) is not permitted in cabins, on cabin balconies and anywhere not expressly indicated by signage and ashtrays. 

For safety reasons, and to minimize the serious fire risk posed by smoking in unauthorized areas, the Company reserves the right to levy a fee should passengers be found smoking in non-designated areas of the vessel.  Repeatedly smoking in non-smoking areas can ultimately lead to disembarkation. 

We remind you that throwing cigarette butts or anything else overboard at sea is strictly prohibited as it may seriously put in danger safety at sea.

You can find more information on our Guest Conduct Policy Here.

A cash advance service is available if a credit card has been registered at the on board account. This can only be done in the on board currency (euro or US dollars, depending on the itinerary), for a fee, set according to the itinerary.

All MSC cruise ships have a well-equipped Medical Centre, supervised by a ship’s doctor and other medical personnel. The Medical Centre is open at the times advertised in the ship’s Daily Programme. Emergency services are available round the clock by calling the Medical Emergency number.

Yes, Wi-Fi is available on board all of our ships. For additional information click here.

Sunbeds are available free of charge for all passengers, although they cannot be reserved. Guests are kindly requested not to occupy deck-chairs and sunbeds with personal items during any long absences (more than 30 minutes). Beach towels are available in the cabins. These should be returned in cabins after use. Unreturned pool towels may be charged to the on-board accounts of guests.. 

The Exclusive Solarium on the top deck of each ship offers a private enclave of relaxation. Spa, jacuzzi and bar services are also provided in the Exclusive Solarium area on some ships.

You can find more information on our Guest Conduct Policy Here

The company uses six main languages for its communications: English, Italian, German, French, Spanish and Brazilian Portuguese. The order in which these languages appear is determined exclusively by the number of guests in each language group as a proportion of our total guests. The cabin information booklet and other printed material used on board are available in different versions for each of the six languages listed above. The order of the languages used in our menus changes depending on the area of the world in which each ship is located.

How can I download my digital photos after my cruise?

The Virtual Locker allows you to securely access and download your purchased digital photos after your cruise using a mobile device or desktop. To use this service, you must have provided a valid email address during your onboard purchase. This ensures that you receive an email with a secure link to access and download your photos. Your download link will remain available for 90 days after your cruise ends, after which the photos will no longer be accessible.

When will I receive the printed photos I purchased at Iris Galerie?

If you purchased printed photos on board at Iris Galerie, they will be delivered to your provided address within approximately three weeks after your cruise ends.

What should I do if I haven’t received the printed photos I purchased at Iris Galerie after three weeks?

If your printed photos have not arrived within the expected timeframe, please contact Iris Galerie Customer Service for assistance at contact@irisgalerie.com. For any questions regarding your printed photo order—including delivery delays, missing items, or order status—the Iris Galerie Customer Service will be happy to assist you.

Can I purchase photos after my cruise has ended?

No, once your cruise has ended, photos can no longer be purchased. Photo packages can be selected and purchased either before your cruise or while on board. After disembarkation, all photos are no longer available for purchase.

We ask our guests to not to throw anything into the sea and to work with us to safeguard the sea, marine life and the ecosystem.

You can find more information on our Guest Conduct Policy Here.

Europe: EC Regulation 1889/2005 states that: “Any natural person entering or leaving the Community and carrying cash of a value of Euro 10,000 or more shall declare that sum to the competent authorities of the Member state through which he is entering or leaving the Community in accordance with this Regulation”.
Please consult your travel agent and/or the relevant authorities (embassies, consulates or other local authorities) to find out whether there are any other restrictions to carrying cash on your itinerary.

For further information on travel please consult the Important Travel Advice page

No animals are allowed on board, apart from recognised assistance dogs. 

Bringing assistance dogs on board is, in any case, subject to approval by the company and must be requested by the Guest when booking.

Guests are advised to consult their National Health Service prior to the cruise for information regarding recommended vaccinations. MSC Cruises declines all responsibility for guests who do not adhere to the recommendations on the prevention of infectious diseases or do not have the appropriate vaccinations to enter a particular port during the cruise.

You can send any gifts and mail through the Information Office, who will provide the necessary postage, informing you of the cost and charging it to your cruise account.
They will then pass it to our local representatives for posting in the next port of call. So you can really keep in touch with anyone, anywhere in the world.